Man with Van Stockwell Privacy Policy

This Privacy Policy explains how Man with Van Stockwell collects, uses, stores and protects personal data relating to our services. It applies to all Man with Van Stockwell customers in our operating area, including individuals and businesses who contact us, request a quote, make a booking or use our man and van or related services.

We are committed to safeguarding your privacy and handling your personal data in a transparent and lawful manner, in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact details such as name, address, service address, email address, and any other contact details you choose to provide.

Booking and service information such as preferred dates and times, collection and delivery addresses, access details, inventory or description of items to be moved, and any special instructions relevant to the service.

Payment and transaction information such as records of payments made, invoices issued, payment method details excluding full card numbers that are processed directly by payment providers, and related accounting records.

Communication records such as details of enquiries, quotes, complaints, feedback and any other correspondence with us, including notes from phone calls where relevant.

Technical and usage information where applicable, such as basic device or browser information and general usage data about interactions with our website or online forms, collected through standard logging or analytics tools.

How We Use Personal Data and Lawful Bases

We process personal data only where we have a lawful basis under data protection law. The main purposes and lawful bases are set out below.

To provide quotes and carry out our services we use your identification, contact and booking information to respond to enquiries, provide quotations, confirm bookings, plan routes and deliver the agreed services. The lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To manage customer relationships we use your information to handle communications, reschedule services, manage complaints, and provide after-service support. The lawful basis is performance of a contract and our legitimate interests in operating an efficient customer service.

For billing and accounting we process payment and transaction information to issue invoices, process payments, manage refunds where applicable, and maintain accounting records as required by law. The lawful bases are performance of a contract and compliance with legal obligations.

For safety, security and fraud prevention we may use personal data to verify bookings, prevent misuse of services, and protect our staff, vehicles and property. The lawful basis is our legitimate interests in maintaining security and preventing fraud.

For service improvement we may use non-sensitive customer information and feedback to improve our services, pricing structure and customer experience. The lawful basis is our legitimate interests in developing and improving our business.

For marketing communications we may, where permitted by law, send information about similar services to existing customers. You can opt out of marketing at any time. The lawful bases are consent where required and our legitimate interests in promoting our services to existing customers.

Data Sharing and Processors

We do not sell your personal data. We only share data where it is necessary, proportionate and subject to appropriate safeguards.

Service providers acting as data processors may handle personal data on our behalf, such as providers of payment processing, booking or scheduling systems, cloud storage or document management, and IT support or website hosting. These providers are contractually obliged to process data only in accordance with our instructions and to maintain suitable security measures.

Professional advisers such as accountants or legal advisers may access limited personal data where necessary for accounting, tax or legal purposes, under strict confidentiality obligations.

Authorities and regulators may receive personal data where we are legally obliged to disclose it, for example to comply with tax, legal or regulatory requirements or in connection with legal proceedings.

In the event of a business restructure or transfer, personal data may be shared with relevant parties where necessary, subject to appropriate safeguards and in accordance with data protection law.

Data Retention

We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements.

Customer and booking records are usually retained for a period that allows us to manage ongoing services, handle any queries or disputes, and maintain business records in line with statutory retention periods.

Financial and accounting records relating to payments and invoices are kept for the minimum period required by law for tax and accounting purposes.

Marketing information is retained while you remain an active customer or until you withdraw your consent or object to such processing, after which it will be suppressed or deleted, subject to any overriding legal obligations.

When data is no longer required, it is securely deleted, anonymised or otherwise disposed of in a way that protects your privacy.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage.

Measures include limiting access to personal data to those staff and contractors who need it for their role, using secure storage and systems where feasible, and providing guidance to staff on data protection responsibilities.

While we take reasonable steps to protect your data, no system can be completely secure. You are encouraged to take care when sharing personal information and to inform us promptly if you suspect any misuse.

International Transfers

Where we use service providers or systems located outside the United Kingdom, personal data may be transferred internationally. In such cases we ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent mechanisms required by data protection law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access you can request confirmation of whether we hold personal data about you and obtain a copy of that data along with further information about how it is processed.

Right to rectification you can ask us to correct inaccurate personal data and to complete incomplete data where appropriate.

Right to erasure you can request deletion of your personal data where there is no longer a lawful basis for us to keep it, for example where it is no longer needed for the original purpose and no legal obligation requires its retention.

Right to restriction you can ask us to restrict the processing of your data in certain circumstances, such as where you contest its accuracy or object to our processing.

Right to data portability you can request that we provide certain personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible and where the processing is based on consent or contract.

Right to object you can object to processing based on our legitimate interests, including direct marketing. We will stop such processing unless we can demonstrate compelling legitimate grounds or another lawful reason to continue.

Rights in relation to automated decision making you have rights where decisions are made about you solely by automated means. Man with Van Stockwell does not routinely make decisions about customers using only automated processing.

You may exercise your rights by contacting us using the contact methods made available through our normal customer communication channels. We may need to verify your identity before responding to your request.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom responsible for data protection matters.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data for all Man with Van Stockwell customers in our service area.